> ## Documentation Index
> Fetch the complete documentation index at: https://developer.fin.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

> FAQs regarding API integration, sandbox testing, technical capabilities, and others.

<AccordionGroup>
  <Accordion title="How do I get Sandbox keys?">
    Contact [sales@fin.com](mailto:sales@fin.com) to get sandbox keys.
  </Accordion>

  <Accordion title="How do I sign in to the dashboard?">
    <Steps>
      <Step title="Go to the site">
        Visit [orchestration.fin.com](https://orchestration.fin.com) and submit the registered email

        <Frame caption="The registration screen">
          <img src="https://mintcdn.com/fincom/I3xrdkmgSvHEQjsK/images/Sign-up.png?fit=max&auto=format&n=I3xrdkmgSvHEQjsK&q=85&s=5d8575c9d79b7d769e280fde3f9a6c72" alt="Sign Up Screen" width="1600" height="913" data-path="images/Sign-up.png" />
        </Frame>
      </Step>

      <Step title="Verify">
        Enter the One-Time Password (OTP) sent to your registered contact method to verify your identity.
      </Step>

      <Step title="Access the Dashboard">
        Once verified, you will be automatically redirected to your account dashboard.
      </Step>

      <Step title="Generate Keys">
        Navigate to the **API Keys** menu to issue your initial set of keys and begin exploring our API collection.
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="What documents are required to onboard business customers?">
    Check our [entity-wise document requirements](/guides/compliance/entity-wise-document-requirement).
  </Accordion>

  <Accordion title="What documents are required to onboard individual customers?">
    Check our [individual customer document requirements](/guides/compliance/individual-identifying-documents).
  </Accordion>

  <Accordion title="Does fin.com issue fiat virtual accounts?">
    Virtual accounts are available in the following currencies and payment rails, subject to the risk classification of the customer's country of residence:

    * **USD (ACH & FedWire)** - Individuals & Businesses
    * **USD (SWIFT)** - Individuals & Businesses
    * **EUR (SEPA)** - Individuals & Businesses
    * **MXN (SPEI) -** Individuals & Businesses

    To know more, check our [payin coverage](/guides/pricing-and-coverage/coverage-and-capabilities).
  </Accordion>

  <Accordion title="Why am I getting 'unsupported beneficiary currency and scheme combination' when initiating a USD payout?">
    While the beneficiary was created successfully, you should have also received a `liquidation_address` in the response.

    For **USD payouts**, the Transfer API and Batch API are **not applicable** for local routes. If the beneficiary has `auto_settlement: false` with country `USA` and currency `USD`, using those APIs will result in this error. The Transfer/Batch APIs can only be used for USD SWIFT in specific cases where Fin maintains an underlying prefunding with the banking partner.

    **All USD local payouts must go through the `liquidation_address`.** You need to send **USDC on Polygon** (the currently supported currency and rail, with more being added) to the `liquidation_address`. This automatically triggers a liquidation address drain, which initiates a payout to the end bank account.

    You will also receive a `transaction.status` webhook when funds are received by Fin at the liquidation address.

    <img src="https://mintcdn.com/fincom/JrEveCpnz-DvgBx5/images/liquidation_address_flow.png?fit=max&auto=format&n=JrEveCpnz-DvgBx5&q=85&s=b0c171e68994d8b05e9aaf21a11e8b18" alt="Liquidation Address Flow" width="4800" height="3300" data-path="images/liquidation_address_flow.png" />
  </Accordion>
</AccordionGroup>