FAQs - Fin.com

How do I get Sandbox keys?

Contact sales@fin.com to get sandbox keys.

Go to the site

Visit orchestration.fin.com and submit the registered email

Verify

Enter the One-Time Password (OTP) sent to your registered contact method to verify your identity.

Access the Dashboard

Once verified, you will be automatically redirected to your account dashboard.

Generate Keys

Navigate to the API Keys menu to issue your initial set of keys and begin exploring our API collection.

What documents are required to onboard business customers?

Check our entity-wise document requirements.

What documents are required to onboard individual customers?

Check our individual customer document requirements.

Does fin.com issue fiat virtual accounts?

Virtual accounts are available in the following currencies and payment rails, subject to the risk classification of the customer’s country of residence:

USD (ACH & FedWire) - Individuals & Businesses
USD (SWIFT) - Individuals & Businesses
EUR (SEPA) - Individuals & Businesses
MXN (SPEI) - Individuals & Businesses

To know more, check our payin coverage.

Why am I getting 'unsupported beneficiary currency and scheme combination' when initiating a USD payout?

While the beneficiary was created successfully, you should have also received a liquidation_address in the response.For USD payouts, the Transfer API and Batch API are not applicable for local routes. If the beneficiary has auto_settlement: false with country USA and currency USD, using those APIs will result in this error. The Transfer/Batch APIs can only be used for USD SWIFT in specific cases where Fin maintains an underlying prefunding with the banking partner.All USD local payouts must go through the liquidation_address. You need to send USDC on Polygon (the currently supported currency and rail, with more being added) to the liquidation_address. This automatically triggers a liquidation address drain, which initiates a payout to the end bank account.You will also receive a transaction.status webhook when funds are received by Fin at the liquidation address.