Personal Details
- First name
- Last name
- Date of birth
- Email address
- Phone number
- Country of residence
- Nationality
- Tax Identification Number (TIN)
- USA: Social Security Number in format xxx-xx-xxxx (e.g., 123-45-6789)
- Other countries: Use the country’s official tax number format
- Street address
- City
- State/Province
- Postal/ZIP code
- Country
Important: The address provided must exactly match the address shown on the proof of address document.
- Occupation
- Source of funds
- Purpose of account
- Monthly transaction volume
Required Documents
You must collect two types of documents from each individual customer:
1. Proof of Identity (Choose ONE)
| Document Type | What to Collect |
|---|
| Passport | One clear photo/scan of the passport |
| National ID Card | Two photos/scans: front AND back of the card |
| Driver’s License | Two photos/scans: front AND back of the license |
2. Proof of Address (Choose ONE)
| Document Type | Requirements |
|---|
| Utility Bill | Gas, electric, or water bill from the last 90 days |
| Bank Statement | Statement from the last 90 days |
| Government Letter | Official government correspondence from the last 90 days |
| Residence Permit | Current residence permit |
| Passport | Only if it shows the current address |
| National ID | Only if it shows the current address |
| Driver’s License | Only if it shows the current address |
| Company Document | Company-issued document showing address |
Verification Process
After submitting all required information and documents, the customer will go through the following verification stages:
| Status | Description |
|---|
| INCOMPLETE | Information submitted but documents not yet attached |
| REVIEWING | All documents received and under review by compliance team |
| APPROVED | Verification complete, customer can begin transactions |
| ON HOLD | Additional information or documents needed (you’ll be contacted) |
| REJECTED | Verification failed (specific reasons will be provided) |
What Happens After Approval?
Once a customer is approved, they can:
- Create beneficiaries (people or businesses they want to send money to)
- Request for virtual accounts
- Initiate cross-border payments and payouts
Fin.com uses SumSub to do KYC of its customers.
