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Proof of Address Requirements

To maintain a secure platform, we sometimes need to double-check that the addresses provided match our records. This extra step helps us resolve conflicting information during onboarding.

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When is proof of address required?

We will ask for proof of address documents in the following situations:
  • Individuals: If you provide a government ID from a restricted region but claim to live elsewhere, or if we detect other conflicting location signals.
  • Businesses: If there is a mismatch in locations—for example, a company registered in a high-risk area claiming to operate in a low-risk one, or if a control person lives in a high-risk region.
  • Special Cases: Whenever our compliance team requires additional verification to secure your account.

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Document requirements

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For Businesses

Any document submitted for a business must confirm the current operating address. It must be addressed to the legal entity applying for the account and be a physical location (no PO boxes or virtual offices). Except for lease agreements, all documents must be issued within the last 90 days. Accepted Documents:
  • Bank Statement
  • Utility Bill
  • Government-Issued Letter
  • Office Lease Agreement: Must be current, but the original signing date can be older than 90 days.
If your DAO doesn’t have a physical office, you can provide the residential proof of address for your verified control person instead.

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For Individuals

Documents for individuals must confirm your current residential address. They must be addressed to you personally and show a physical street address (no PO boxes or virtual addresses). With the exception of lease agreements, these must also be issued within the last 90 days. Accepted Documents:
  • Bank Statement
  • Utility Bill
  • Government-Issued Letter
  • Government-Issued ID: Only if it was issued within the last 90 days.
  • Residential Lease Agreement: Must be current, regardless of the original start date.